Question 1

What are the shipping times?

Accepted Answer

Orders are shipped within 1-2 business days after confirmation. Delivery takes 2-5 business days within Italy and 5-10 business days for international orders.

Question 2

Can I track my order?

Accepted Answer

Yes, you will receive an email with a tracking code as soon as your package is shipped. You can monitor the delivery status directly from the carrier's website.

Question 3

Can I modify or cancel an order?

Accepted Answer

You can modify or cancel your order by contacting our support. After shipping, you will need to proceed with a return.

Question 4

What warranty do products have?

Accepted Answer

All our refurbished products are covered by a 12-month warranty that covers defects and malfunctions. The battery is guaranteed to have at least 80% of its original capacity.

Question 5

How do returns work?

Accepted Answer

You have 14 days from receipt to return the product in the same condition. Return shipping costs are covered by us.

Question 6

How do I request warranty support?

Accepted Answer

Open a ticket describing the issue. Our team will evaluate the situation and provide you with instructions.

Question 7

What does "refurbished" mean?

Accepted Answer

A product that has been inspected, tested and restored to optimal working conditions. Each device goes through over 30 quality checks.

Question 8

Difference between cosmetic conditions?

Accepted Answer

Good (Grade B): visible wear signs. Very Good (Grade AB): minor visible signs. Excellent (Grade A): like new. All work perfectly with battery >80% and 12-month warranty.

Support Centre

Frequently Asked Questions

Orders & Shipping

Warranty & Returns

Refurbished Products

Remote Troubleshooting

Slow smartphone

Battery draining fast

Wi-Fi connection issues

MacBook won't turn on

Update stuck

Screen not responding

Open a Support Ticket

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