Refurbis® Shipping
Italy (islands included) – San Marino
Standard Shipping — €14.90
DHL Economy courier (insured) — Delivery in 3-5 business days
Free for orders over €500.00
Express Shipping — €21.90
DHL Express courier (insured) — Delivery in 2 business days
In-Store Pickup — Messina
By phone appointment — Delivery in 1 business day
Outside Italy
Standard Shipping — €23.90
DHL Economy courier (insured) — Delivery in 3-5 business days
Free for orders over €800.00
Express Shipping — €29.90
DHL Express courier (insured) — Delivery in 2 business days
Frequently Asked Questions
What are business days?
Business days run from Monday to Friday. Saturdays, Sundays and public holidays are not considered business days. Delivery times are calculated from the day after order pickup.
What if I'm not home on delivery day?
The courier will try to contact you at the phone number provided in the order. If no arrangement is made, the package will be deposited at the nearest DHL service point.
How can I cancel my order?
Even if the shipment has already departed, you can still cancel the order. Simply refuse the delivery, telling the courier the package must be returned. Once the shipment arrives back at our warehouse, we will process your refund.
How can I change the delivery address?
If your address is wrong but the postal code is correct, you can contact DHL customer service directly. If the postal code is incorrect, contact Refurbis support with the new details — we'll inform DHL at no additional cost.
What if the package arrives damaged?
Always sign for delivery with "subject to inspection." If you purchased an insured shipping service, contact Refurbis support by email within 24 hours with detailed photos. We will open a claim with DHL's insurance.